We value your privacy and will never lease, rent or sell your private information.

We ask for the following personal information:

    • Customer email address – we use this information in the event that we need to make contact regarding any details of your order or submission of any item that you would like Timpanys to sell on your behalf. As well as to update you on the new stock we have in store.
    • Customer full name and address – we use this information for credit card validation and for shipping your items. As well as for direct mailing if other forms of contact do not work. 
    • Customer telephone number / mobile number – we use this information to contact customers in the event of problems with the order such as payment failures or delivery problems and for SMS updates where you have given your consent. As well as for contact about offers on your items for sale and reductions on items. 
    • Delivery name and address – we use this information in order to be able to deliver items you have bought or we are returning as your agent in the event of a no sale. It is vital that the recipient’s address is accurate and includes a full postcode.
    • Delivery telephone number – we use this information to contact the recipient in the event of a difficulty in delivering the item. We will not contact the recipient under any other circumstances.
    • Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
    • All your data is stored behind password protection and our staff have read and signed a data protection policy. In the event of a data breach, we will contact the affected parties within 24 hours of our knowledge.
    • If you would like to know what data we have of yours, or if you request a copy please contact timpanys@timpanys.com and we will aim to respond to you with the information within five working days.
    • Competitions: your name and email address is used to contact you with our new stock via email.