Post, Packaging & Returns
Thank you so much for considering shopping with us. We ship worldwide.
You have three U.K. postage options as follows
1. Click and collect in store & orders over £100 (3-5 days delivery): FREE
2.: 3-5 days under £100: £6
3. 1-2 Business days: £8.50
Please contact us for specific delivery questions.
- EUROPE 2/3 days - from £20 insured up to £500
- U.S.A approx 2-5 days (depending on where in the states): £25 insured up to £500
- Hong Kong 5 days - from £45 insured up to £500
- U.A.E 5-7 days - from £45 insured up to £500
For items over the value of £500 please contact us for a bespoke quote.
We offer returns on all items bought online, however in-store purchases are final. Returns must be made within seven days of receipt of purchase. If the order is a click and collect we ask that collections are made promptly, within 3 days of order.
Sale returns: will be store credit only.
As we pay third-party clients please contact us as soon as possible if you do wish to return an item. The original tags must still be intact otherwise the return will not be accepted. Return postage is covered by the buyer. Refund is made as soon as the goods are received. Any item that is not collected and returned within 9 days of the order date will not be refunded as we will have paid a third party.
Return address: Timpanys, 1-2 Broomfield Hall Buildings, Berkshire, Sunningdale, SL5 0DP
Want to sell with us?
We offer complimentary collection via courier for items over the value of £500 within mainland U.K.
Contact us to arrange.
In person, collections are available in London & surrounding counties when selling over 15 items of significant value.